How to Make Security More User-Friendly

Tips to Help Make User-Friendly Security

Below are some tips to help make security more user-friendly.

1. Understand the impact of security measures on the overall user experience

Many times, security features are added to applications without accounting for the impact on user experience (UX), resulting in interruptions that create a disjointed experience. Conducting UX assessments with the relevant personnel is necessary to determine the impact of each security measure. By analyzing the collective impact of these interruptions, it may be possible to minimize them without compromising overall security.

2. Design authentication protocols with the least technical users in mind

Designing robust authentication procedures for applications can be challenging if the users have limited technical knowledge. The goal is to enable all users to access adequate security measures without requiring them to step outside their comfort zone. This can be particularly important when targeting elderly customers or those who are not familiar with advanced security measures. While multi-factor authentication (MFA) with an authenticator app or smart card token may be more secure, some users may find it confusing and difficult to use. Instead, consider simpler methods such as SMS authentication. While this method may not be the most secure, it is still better than no security at all.

3. Offer multiple security options for a better experience

Create a variety of security choices to accommodate different preferences. Such methods might include Google Authenticator, FaceID, biometric systems, or magic links sent to verified email addresses. Some banks have introduced user-friendly voice-based authentication. Providing multiple options ensures client satisfaction and encourages adoption of one or more of the methods, ultimately leading to a better app experience and business growth.

4. Try to remove anything that might confuse customers

Eliminate or minimize any security measures that involve page redirections, or other confusing changes, as they often lead to user errors, such as closing the wrong tab or attempting to log in on the wrong page. While CAPTCHA is not immune to issues, it tends to be more effective in discouraging bots than users. Another security feature that can be cumbersome for users is being given lengthy account recovery keys and being asked to either save or print them. This task can be particularly challenging on mobile devices. Additionally, requesting users to memorize lengthy and complicated keys or storing them elsewhere can invite serious problems, particularly for critical infrastructure. Implementing email magic links or Google’s OneClick login are preferable alternatives to emailed password resets.

5. Hide as many security measures as possible

Visible security measures are often targeted by attackers and it’s better to implement measures that do not obstruct user workflows. Additional security measures should only be introduced in cases of anomalous behavior or high-value actions, after login and authentication. To minimize interruption, consider implementing a code verification system for high-value purchases, such as requiring users to input a code sent to their phone or email.

Simplifying security measures leads to better security by reducing the risk of insecure behaviors. This can be achieved through the use of convenient and efficient passkeys and passwordless technology. As we continue to manage an increasing number of accounts and passwords, it is important to prioritize user experience design to improve security and increase overall satisfaction. This approach benefits both users and businesses.